Refund and Return Policy

Effective Date: February 26, 2025

At BETANOVAS, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a seamless shopping experience.

1. Eligibility for Returns & Exchanges

You may return or exchange an item if:

  • The return request is made within 30 days of the purchase date.
  • The item is unused, unworn, and in its original condition, with tags and packaging intact.
  • The product is not on the final sale or non-returnable items list.

2. How to Initiate a Return

To request a return, please follow these steps:

  • Contact us via email at contact@betanovas.xyz with your order number and reason for return.
  • Our team will provide return instructions, including the return shipping address.
  • Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

3. Refund Processing

  • Refunds are issued to the original payment method used at checkout.
  • Depending on your payment provider, refunds may take 3-10 business days to appear in your account.
  • Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

4. Exchanges

  • If you need a different size or color, we recommend initiating an exchange.
  • Exchanges are processed once the returned item is received and approved.
  • If the desired item is out of stock, a full refund will be issued instead.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or full refund as needed.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Final sale or clearance items.
  • Gift cards.
  • Underwear and accessories for hygiene reasons.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or wrong item sent).
  • We recommend using a trackable shipping method to ensure safe delivery.

8. Contact Us for Assistance

For any return or refund inquiries, feel free to reach out to us: